As I have said in the UKVC thread, my experience with all I have dealt with @ UKVC very good, did what they said they would do. all you can ask really.
Westway Basinstoke- the supplying dealer..........where do I start....
Delivered to my door, on time.- the one and only positive.
upon inspection, all good, untill I opened the dealer fit roll top to discover the load liner half installed, damaged. badly alligned, bed rails missing-( c channels to the floor) and no tail gate liner.
Phoned UKVC who in turn phoned Westway, UKVC duly returned my call to say their man at westway-Terry had it all in hand and I should give him a call to arrange rectification. To this day Terry has not had the decency to even acknowledge my calls.
I was passed on to Duncan, service bloke who then tried to tell me they fitted all that was delivered, any shortage is down to UKVC.
Jo and Wendy proceeded to rattle the necessary cage, Duncan then call back to say it was their fault the c channels were missing- the technician could not get them to fit without the fitting kit so he threw them away :shock: they have ordered new ones.
In the mean time UKVC got the missing parts delivered to me and told me Duncan will call to arrange fitting along with new c channels.
Last wed(15/11) I called Duncan to be told they expected c chan lunch time thurs, will be calling me by 3.30 to book the work.
Guess what, no phone call.
I phone back 1.30 fri to be told he was at lunch. left message and phone no. - in case he lost it - and i still await a return call
Phone sat morn 11 am leave another message as service is closed on a sat?
I only want someone at westway to communicate with me, even if they say we are still waiting for the part. To just ignore my calls is very unprofessional at one level, down right rude on another level :x
I have a westway 15 miles nearer and possibly will take my service work there, but i wonder if they are all the same franchise and will get a similar level of incompetance.
Are all Nissan dealers franchised :?:
Is there a head office or Main dealer :?:
I'm reading through this topic very worried about the entire nissan dealer network.
i hope my experience improves and Duncan or Terry actually do what they say they will do.
I will keep you posted.
Rant over
Westway Basinstoke- the supplying dealer..........where do I start....
Delivered to my door, on time.- the one and only positive.
upon inspection, all good, untill I opened the dealer fit roll top to discover the load liner half installed, damaged. badly alligned, bed rails missing-( c channels to the floor) and no tail gate liner.
Phoned UKVC who in turn phoned Westway, UKVC duly returned my call to say their man at westway-Terry had it all in hand and I should give him a call to arrange rectification. To this day Terry has not had the decency to even acknowledge my calls.
I was passed on to Duncan, service bloke who then tried to tell me they fitted all that was delivered, any shortage is down to UKVC.
Jo and Wendy proceeded to rattle the necessary cage, Duncan then call back to say it was their fault the c channels were missing- the technician could not get them to fit without the fitting kit so he threw them away :shock: they have ordered new ones.
In the mean time UKVC got the missing parts delivered to me and told me Duncan will call to arrange fitting along with new c channels.
Last wed(15/11) I called Duncan to be told they expected c chan lunch time thurs, will be calling me by 3.30 to book the work.
Guess what, no phone call.
I phone back 1.30 fri to be told he was at lunch. left message and phone no. - in case he lost it - and i still await a return call
Phone sat morn 11 am leave another message as service is closed on a sat?
I only want someone at westway to communicate with me, even if they say we are still waiting for the part. To just ignore my calls is very unprofessional at one level, down right rude on another level :x
I have a westway 15 miles nearer and possibly will take my service work there, but i wonder if they are all the same franchise and will get a similar level of incompetance.
Are all Nissan dealers franchised :?:
Is there a head office or Main dealer :?:
I'm reading through this topic very worried about the entire nissan dealer network.
i hope my experience improves and Duncan or Terry actually do what they say they will do.
I will keep you posted.
Rant over