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#121 ·
louisbooysen said:
Cheers. I hope we all get this sorted soon.

I actually can't believe I'm gonna say this but here goes (will prob get my membership suspended for this :shock: )

If they tell me I have to wait another 2 months the next VW double cab is looking better by the min :whistle:
Click to expand...
You'll have to wait a while. The VW doesn't come out in Uk until Sept 2011 :lol:
 
#122 ·
Shooter said:
louisbooysen said:
Cheers. I hope we all get this sorted soon.

I actually can't believe I'm gonna say this but here goes (will prob get my membership suspended for this :shock: )

If they tell me I have to wait another 2 months the next VW double cab is looking better by the min :whistle:
Click to expand...
You'll have to wait a while. The VW doesn't come out in Uk until Sept 2011 :lol:
Click to expand...

Maybe it will do me good to walk everywhere for a year. I do need to lose a few pounds round the waist. :cheers2:
 
#123 ·
louisbooysen said:
Shooter said:
louisbooysen said:
Cheers. I hope we all get this sorted soon.

I actually can't believe I'm gonna say this but here goes (will prob get my membership suspended for this :shock: )

If they tell me I have to wait another 2 months the next VW double cab is looking better by the min :whistle:
Click to expand...
You'll have to wait a while. The VW doesn't come out in Uk until Sept 2011 :lol:
Click to expand...

Maybe it will do me good to walk everywhere for a year. I do need to lose a few pounds round the waist. :cheers2:
Click to expand...
:lol: :lol: :lol:
 
#125 ·
dtengineering said:
I met the local slaes man by chance over the weekend, and he said that a new batch delivered to him where being returned to the factory??? to be sorted ( and tried to sell me a V6).

Certainly seems to be true!
Click to expand...
If his batch has been sent back, he should have offered you the V6 for the price of a Teckna. :lol: :lol: :lol: :lol:
 
Discussion starter · #127 ·
louisbooysen said:
Shooter said:
Did you not ask why? :scratch:
Click to expand...
Hi Shooter

I did ask why and he said "all we know is it's a technical issue"
When I asked what type of issue he said he doesn't know but it's only nav's built after September 6th.
Then I asked if mine would be one of the affected ones as I have a del date of 29th October he said he isn't sure.

I then phoned them from another phone and said I am in the process of buying a 2 month old nav (bit of a White lie :roll: ) and heard all these rumours about the new trucks to which they replied "if it's on the road already it's not affected.
Click to expand...
now thats bull **** mine as been on the road two weeks and was taken off the road to day the dealer is now the owner of it
 
#128 ·
pete800r said:
louisbooysen said:
Shooter said:
Did you not ask why? :scratch:
Click to expand...
Hi Shooter

I did ask why and he said "all we know is it's a technical issue"
When I asked what type of issue he said he doesn't know but it's only nav's built after September 6th.
Then I asked if mine would be one of the affected ones as I have a del date of 29th October he said he isn't sure.

I then phoned them from another phone and said I am in the process of buying a 2 month old nav (bit of a White lie :roll: ) and heard all these rumours about the new trucks to which they replied "if it's on the road already it's not affected.
Click to expand...
now thats bull ***** mine as been on the road two weeks and was taken off the road to day the dealer is now the owner of it
Click to expand...


I do believe you mate.
 
#131 ·
If this is a engine replacement that nissan have planned, then do i really want a BRAND NEW truck that i havent even driven thats been fook around with by nissan techs....................????

And all these navs that come into the country that are sat at the port, who or what dealer is going to do the work????
 
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#132 ·
Morning everyone

Below is my dealers response, they have been really good with keeping me informed on delivery status:


From: ************** <********@********.co.uk>
Date: Tue, 19 Oct 2010 08:48:22
To: dom@********<dom@********>
Subject: RE: Delays

Morning Dom,
It does now appear this is why there is a delivery hold. Checking with Nissan have said they are running a technical check on each Navara and will let me know when they are being released. This explains the holdup but they are telling me to wait for further advice - not sure about 6 weeks though. As soon as I hear from Nissan themselves, I will let you know more. There is a plan at Nissan's end to resolve this asap, apologies for this last minute delay as we were on track.
Best regards

******
******** - ************
******** NISSAN
Mobile: **********
http://www.***********.co.uk<http://www.*********.co.uk/>
********@**********.co.uk<mailto:********@********.co.uk>


________________________________
From: dom@*********[dom@**********]
Sent: 18 October 2010 20:06
To:***********
Subject: Delays

Hello ******

There seems to be a number of rumours on the internet that technical issues have affected Navaras built after 6th September resulting in a possible delay of 6 weeks.

Is this something you have any information on?

Regards

Dom

Sent from my BlackBerry® wireless device
 
#133 ·
I did start another post before I saw this but just to add ,I have just got off the phone fuming :twisted: I phoned my dealer to speaker to the manager as recomended by my salesman only to be told its his day off,I asked my salesman what the story was and why 6 weeks he told me they have 18 vehicles on order with this problem and mine is one ,of the 18, 2 are at the dealers mine is one they cannot release it till nissan sort it ,he was told by nissan its a brake issue and the vehicles in this country will be sorted first,I then phoned Nissan customer services as sugested,what a complete f-----n waste of time the pratt knew nothing only that theres a technical issue when I mentioned brakes he had no knowledge and kept saying a technical issue but didnt know what,its apparently pathfinders as well if built after sept 6th,I phoned the dealer back after profusely thanking the customer services bloke for all his help :roll: and told him what was said and he went thru what he told me again but then said Nissan said 6-8 weeeks which is another 2 weeks more than he told me last night ! I told him to get his manager to ring in the morning as I am going to probably cancel it,I thought the motor industry was struggling to sell cars ? no bloody wonder when they treat customers like complete pratts,I did say that its not looking good on the forums and he quite understood ,if my dealer has 18 with a problem there must be loads in the UK ?
 
#134 ·
louisbooysen said:
I would like to know this as well cause then I will phone CS back and get them into a corner so they have to tell what's really happening.
Click to expand...
Youve got more chance of flying than getting an answer from CS mate trust me I just tried :twisted:
 
#135 ·
swarfy said:
louisbooysen said:
I would like to know this as well cause then I will phone CS back and get them into a corner so they have to tell what's really happening.
Click to expand...
Youve got more chance of flying than getting an answer from CS mate trust me I just tried :twisted:
Click to expand...

Oh but I can fly!!! My mom always told me I'm her little angel and angels have wings!!! :twisted:
 
#139 ·
Copy of e-amil i sent to Nissan CC:

Hi

I really hope you can give me some more info on the below, i am expecting delivery of a new 2010 Navara Tekna Connect in Friday 29th October.
There is loads of rumors going round about;

All production in Spain has been Stopped?
All navaras built after 6th September has a technical issue? (what exactly is wrong with them?)
Some customers are being asked to return their trucks to the dealers.
One dealer said he had a delivery of 6 new trucks but they had to go back to the factory.
Some customers are saying their brand new trucks are having new engines fitted?

Can you please confirm/ shed some light on the above?

Regards

Louis Booysen
Project Manager


And the reply:


Dear Mr Booysen,

Ref: 1-1PYA6C

Thank you for your e-mail to Nissan regarding the delivery delay of your Nissan Navara.

We can confim that a technical issue has been identified, we are unable to confirm at present exactly what the issue relates to. However our experts in the Nissan technical centre in Cranfield are currently working to find the best possible fix. We are unfortunately unable to confirm how long the delay will be at present, but we anticipate approximately one month.

I hope this information has been useful. If there is anything else that you feel we may be able to assist with, or if you would like a test drive in any of our models, please do not hesitate to contact us at Nissan Customer Support on 08457 669966. You may also visit us at http://www.nissan.co.uk for further details on any of our vehicles and for a selection of e-brochures.


Yours Sincerely,


Paul McNally


Nissan Customer Service GB

Opening Hours Mon - Fri: 08.00 - 20.00, Sat: 10.00 - 16.00

Tel: 08457 669966

Fax: 01923899918

E-mail: gb@nissan-services.eu

Web: http://www.nissan.co.uk
 
#140 ·
And below is a copy of the next e-mail i sent.





From: Louis Booysen
Sent: Tuesday, October 19, 2010 3:41 PM
To: gb@nissan-services.eu
Cc: tgweb@bbc.co.uk ; watchdog@bbc.co.uk ; fifthgear@five.tv ; FAX9643@dft.gsi.gov.uk ; vsb@vosa.gov.uk
Subject: Re: Your E-Mail Ref: 1-1PYA6C Paul McNally


To whom it may concern

Following the below e-mail response i would like to express my complete and utter disbelieve at the way Nissan is treating its customers.

Why are we not being given the facts, are they going to recall all new navara's?
Is this a serious problem?, surely it is if they have stopped production and suspended deliveries?

Why are we not being told what is wrong with these trucks?
What about the people that have taken delivery already?, are they driving death traps?


Ps. for anyone, and i think everyone should, that wants to contact the department they mention below is working on the "issue" i have included the details below;

I think if they get inundated with calls they just might have to release a proper response.

Regards
Louis Booysen
))****************



Company name Nissan Technical Centre Europe (NTC-E)

Address Cranfield Technology Park,
Moulsoe Road,
Cranfield
Bedfordshire
MK43 0DB


Telephone 01234 755555

Facsimile 01234 755799



Established July 1988


SVP Kunio Nakaguro








From: gb@nissan-services.eu
Sent: Tuesday, October 19, 2010 2:23 PM
To: louisbooysen@******************.co.uk
Subject: Your E-Mail


Dear Ms Booysen,

Ref: 1-1PYA6C

Thank you for your e-mail to Nissan regarding the delivery delay of your Nissan Navara.

We can confim that a technical issue has been identified, we are unable to confirm at present exactly what the issue relates to. However our experts in the Nissan technical centre in Cranfield are currently working to find the best possible fix. We are unfortunately unable to confirm how long the delay will be at present, but we anticipate approximately one month.

I hope this information has been useful. If there is anything else that you feel we may be able to assist with, or if you would like a test drive in any of our models, please do not hesitate to contact us at Nissan Customer Support on 08457 669966. You may also visit us at www.nissan.co.uk for further details on any of our vehicles and for a selection of e-brochures.


Yours Sincerely,


Paul McNally


Nissan Customer Service GB

Opening Hours Mon - Fri: 08.00 - 20.00, Sat: 10.00 - 16.00

Tel: 08457 669966

Fax: 01923899918

E-mail: gb@nissan-services.eu

Web: www.nissan.co.uk


If you do not wish to receive any further information from us about products and services or if you would like us to provide details about the information which we hold about you, please write to us at: Nissan Data Controller, Nissan Motor (GB) Limited, c/o Tullo Marshall Warren, 81 Kings Road, London, SW3 4NX. Nissan Motor (GB) Limited is authorised and regulated by the Financial Services Authority.









------------------------------------------------------------------------------------------------------------








From: Louis Booysen
Sent: Tuesday, October 19, 2010 8:49 AM
To: gb@nissan-services.eu
Subject: Info Needed Regarding 2010 Navara Rumors


Hi

I really hope you can give me some more info on the below, i am expecting delivery of a new 2010 Navara Tekna Connect in Friday 29th October.
There is loads of rumors going round about;

All production in Spain has been Stopped?
All navaras built after 6th September has a technical issue? (what exactly is wrong with them?)
Some customers are being asked to return their trucks to the dealers.
One dealer said he had a delivery of 6 new trucks but they had to go back to the factory.
Some customers are saying their brand new trucks are having new engines fitted?

Can you please confirm/ shed some light on the above?

Regards

Louis Booysen
Project Manager

Prime ********************
Unit 2 W**************
C******************

01**********
075************

louisbooysen@**************.co.uk
 
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