I rang them at 8 this morning to see if they had had the go ahead from Nissan to replace the injectors, they said they would call me back, i rang again at 4 and again they said they would call me back...never did hear from them.
This amoungst other things i have on the go **** me off with the ***** customer service we let these companies get away with. Without being rude how would you play this one? The truck is costing me 120 miles per £50 of fuel i put in, that means everytime i put 50 quid in im 120 miles short. They also said when they had the truck the last time they fixed something, its clear it was not even looked at.
I need to get it sorted and at their expence in time and money, not mine, when it does finally get seen to should i tell them to book the loan car to me for an extra day in advance incase i find a fault with thier work (which i will)
This grinding i have they say is also from the injectors, im not stupid and an injector doesnt rattle enough to feel it run the lenght of the axle, so i know it will have to be booked in again, but tbh i dont want it back untill fixed, do i have rights to keep the loan car untill ALL work is completed to my standard?
This amoungst other things i have on the go **** me off with the ***** customer service we let these companies get away with. Without being rude how would you play this one? The truck is costing me 120 miles per £50 of fuel i put in, that means everytime i put 50 quid in im 120 miles short. They also said when they had the truck the last time they fixed something, its clear it was not even looked at.
I need to get it sorted and at their expence in time and money, not mine, when it does finally get seen to should i tell them to book the loan car to me for an extra day in advance incase i find a fault with thier work (which i will)
This grinding i have they say is also from the injectors, im not stupid and an injector doesnt rattle enough to feel it run the lenght of the axle, so i know it will have to be booked in again, but tbh i dont want it back untill fixed, do i have rights to keep the loan car untill ALL work is completed to my standard?
